Exchanges & Returns
Right of withdrawal:
In accordance with articles L 121-21 to L 121-21-8 of the Consumer Code, the consumer has a withdrawal period of 14 days from the date of delivery of their package without having to justify your request.
Promotional items are not refundable or exchangeable.
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BACK :
To be accepted by INABAYA, the return must meet the following conditions:
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The products must be returned to INABAYA (the address will be communicated to you by email) no later than 14 days following receipt of the package for which you are requesting the return.
- The products must be returned in their original condition and complete (packaging if possible + accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.
- Products must not be damaged, soiled or incomplete.
- Products must not give off body odor, perfume or laundry detergent.
- Return costs are the responsibility of the customer. ; similarly, the costs of returning a package are the responsibility of the customer.
- THE REASON FOR YOUR RETURN (eg: too big, does not fit me...)
Once the above conditions are met and we have received your return, we will proceed to verify the condition of the returned product.
Within 14 days of receiving your return, INABAYA will refund the amount paid for the returned items, excluding delivery costs.
Please note that the costs and risks associated with the return are your responsibility.
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INABAYA will refund you using the same payment method used for the initial purchase. Please specify:
- Your order number
- Your first and last name
- Your address
- Your phone number
- Your email address
- THE REASON FOR YOUR RETURN (eg: too big, does not fit me...)
You can use the withdrawal form that you will find in the appendix at the bottom of the page of the T&Cs .
In the event of a dispute, it is up to you to prove that you have respected the aforementioned withdrawal period. To consult our return policy, Click here .
INABAYA COUTURE will refund you using the same payment method used for the initial purchase.
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ANNEX - WITHDRAWAL FORM
Please complete and send this form only if you wish to withdraw from your order placed on the inabayaa.com Site.
For the attention of INABAYA COUTURE – Customer Service – ADDRESS
In accordance with the provisions of Article L.221-18 of the Consumer Code, I hereby notify you of my withdrawal from the contract relating to the sale of the goods designated below, which I will return to you within the next fourteen days accompanied by the Good return correspondent:
Ordered on …………………………………. And received on ………………………………………..
Order number: ……………………………………………………………………………
Name of consumer: ………………………………………………………………………….
Consumer’s email address: …………………………………………………
Consumer address: ……………………………………………………………………..
Date : …………………………………
Signature of the consumer: …………………………
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In the event of a defect in a product or an error in your order:
A solution will be proposed to you on a case-by-case basis after discussion with you. A solution other than return or refund may be proposed with your agreement. Please contact us by email in these cases.